How to Raise an IT Support Ticket

Purpose:

To guide staff on how to report any ICT issue or request using the Helpdesk system.

Steps:

1. Visit the Helpdesk: https://support.sunshineschool.sc.ke

2. Click on Submit a Ticket.

3. Select the appropriate category (e.g. Printer Issue, Network Problem).

4. Fill in the details:

    

   • Enter your name
   • Enter your gmail address
   • Choose the level of priority of your issue
   • Subject: Short title of your issue.
   • Message: Describe the problem clearly. Include any error messages or observations.
   • Attach files/screenshots (if applicable).

    

5. Click Submit.

All boxes with * are a must to be filled

Tip:

Be as descriptive as possible to help the IT team respond quickly and accurately.