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Common IT Troubleshooting Steps
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Common IT Troubleshooting Steps

Use these simple checks before submitting a support ticket:

 

  • Computer won’t turn on: Check if the power cable is plugged in properly.

  • No internet: Restart the Wi-Fi connection on your Phone/Laptop or reconnect to the school Wi-Fi.

  • Printer not responding: Ensure it’s powered on and connected to your computer.

  • Frozen screen: Press Ctrl + Alt + Del and try to close the frozen program.

  • No sound: Check if audio is muted or if headphones are plugged in.

 

Still stuck?

Raise a support ticket with the issue details and any steps already taken. 

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